Retailers offering free returns have fallen by half this year, suggesting easy returns is another trend unlikely to outlast the pandemic.

Retailers have invested heavily in predictive analytics to drive accurate purchasing. Yet they still have significant overstock problems.

A new study from ParcelLab reveals that consumers wait an average of nine days to receive a refund

Joe Marcaurelle, vice president and assistant general manager with Inmar Post-Purchase Solutions, explains how online merchants can use the post-purchase experience to change the returns process from a cost burden to a competitive advantage.

Ideas about how to more efficiently “re-commerce” returned goods into the supply chain seemed the most fresh and fruitful up for discussion on the first day of Home Delivery World in Philadelphia, Aug. 31.

Seth Marks, chief merchandising officer with Channel Control Merchants, details the major issues that logistics providers are facing as they deal with increasing volumes of returned products.

Even before the recent rise in fuel costs to an all-time high, brands had started taking a closer look at their cost of reverse logistics.

Message to online shoppers who have enjoyed the perk of “100% satisfaction-guaranteed” returns: Your free ride is coming to an end.

Ann-Marie Daugherty, executive vice president and president of supply tech with Inmar Intelligence, talks about the company's e-commerce post-purchase partnership with Doddle.