The solution is not eliminating free returns, but fixing convoluted supply chains and collaborating with shippers to make reverse logistics more affordable.
Households will be able to drop off cables and other electrical waste in-store or have home collections, says the Department for Environment, Food and Rural Affairs.
While retailers and shippers may balk at the prospect of altering the functional status quo, making concrete changes to protect workers will pay dividends in the long run.
By adapting their strategies, leveraging technology, and embracing innovative concepts like "keep it" returns and buy-online-return-in-store (BORIS) incentives, retailers can better manage the influx of returned items.
The latest supply-chain news, analysis, trends and tools for executives in the e-commerce/omnichannel industry — which consists of companies engaged in internet retailing, including those with auxiliary brick-and-mortar stores. Learn how e-commerce/omnichannel companies and their suppliers around the world are managing the flow of products across all channels of the enterprise. Experts sound off on forecasting and demand planning, supply-chain visibility, logistics outsourcing, inventory optimization, transportation management, warehouse management, supply-chain security, corporate social responsibility and more.
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