When Esquire Express got into the same-day delivery market 25 years ago, it primarily moved documents for law firms, says President Steve Howard. The internet killed that business, but it also created a new market in same-day delivery of tangible goods. Esquire has thrived by partnering with 3PLs and their retail clients to deliver the same day.
Ever-rising customer-service expectations are roiling the home-delivery business. Chris Sullens, chief executive officer with Marathon Data Systems, talks about what customers want today, and how service providers are working to shrink the time between order and delivery.
Omnichannel retailers are gearing up for a holiday season that will likely find shoppers even more inclined to buy on line -- but not necessarily take delivery at home, says Gregg Aamoth, chief executive officer of POPcodes.
Customers expect e-commerce retailers to provide free shipping and returns. Robert Escobar, vice president of operations with Gwynnie Bee, talks about the challenges that his company faces in meeting those demands.
The focus on "last-mile" delivery has sharpened significantly in recent years. Henrik Moos, founder and chief business development officer of Swipbox, explains why. And he describes the concept of parcel lockers for consumer pickups.
Analyst Insight: Service providers, couriers and retailers have been doing last mile for decades. But times are different now. Consider: omnichannel, Amazon's game-changing free and same-day delivery, and Sears creating an offering service for third parties. The last two years also saw disrupters who were previously unknown enter the logistics market. But traditional transportation technology firms are fighting back. 2015 will show dramatic changes in the market. – Ann Grackin, CEO ChainLink Research
The latest news, analysis, services and systems regarding last-mile delivery and its impact within global supply chains. Today’s companies are transporting and delivering perishables and manufactured goods in a more timely and efficient manner than ever before thanks, in part, to the boom in e-commerce. New services and technologies for last-mile delivery are transforming the way companies do business — and allowing them to stay ahead of the competition in their industries. As these services continue to evolve, businesses are discovering new ways to increase efficiency and cut costs. Learn how companies are using last-mile delivery solutions to power their supply chains.
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